Rubbish Removal Marylebone Privacy Policy
This Privacy Policy explains how Rubbish Removal Marylebone collects, uses, stores and protects your personal data when you use our rubbish removal and related services. It applies to all Rubbish Removal Marylebone customers and prospective customers located in our service area in and around Marylebone, whether you contact us online, by phone, or in person.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is designed to provide clear and transparent information about your personal data and your rights.
Who we are and how to contact us
Rubbish Removal Marylebone is a waste collection and disposal service operating in the Marylebone area. For the purposes of data protection law, we are the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or in your service confirmation documentation.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:
Identification and contact details such as your name, address, service address, email address and telephone number.
Service and booking information such as details of your enquiry, quotes provided, the type of rubbish removal service requested, property access details relevant to the service, booking dates and times, and records of services carried out.
Payment and billing information such as payment method details, partial card details where applicable, billing address, invoices, receipts and information needed to prevent fraud. We do not store full card details when payments are processed via secure third-party payment providers.
Communication records such as emails, phone call notes, text messages and any feedback or complaints you submit to us.
Technical and usage data such as IP address, browser type and basic analytics data if you use our website. This may include information about how you reached our website and how you use it.
How we collect your data
We may collect your personal data in the following ways:
Directly from you when you contact us by phone, email, online form or in person to request a quote, make a booking, or ask a question.
Automatically when you visit our website, through the use of standard web technologies that capture basic technical and usage data.
From third parties where lawful and appropriate, such as online directories, comparison platforms or referral partners, when you have requested to be contacted by service providers like us.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Contract: We process your personal data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide a quote, schedule and carry out rubbish removal services, and manage payments.
Legitimate interests: We process your personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, responding to enquiries, keeping appropriate records, and preventing fraud or misuse.
Legal obligation: We process certain information because we are legally required to do so, for example for tax and accounting purposes, and to comply with health and safety or waste disposal regulations.
Consent: In some cases we may rely on your consent, for example for certain types of marketing communications or optional analytics tools. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide our services, including responding to your enquiries, giving quotes, making and managing bookings, carrying out rubbish removal and related services, and handling follow-up work.
To process payments and manage billing, including issuing invoices, receipts and dealing with payment queries or disputes.
To communicate with you, including sending service confirmations, updates about your booking, responses to your questions, and relevant information about our services.
To manage our business operations, including record keeping, customer service improvement, staff training, and quality assurance.
To meet our legal and regulatory obligations, including accounting, tax, health and safety, and lawful waste management requirements.
To protect our rights, property and safety and that of our customers and staff, including preventing and detecting fraud or misuse of our services.
Data sharing and processors
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, and only to the extent such sharing is lawful and proportionate.
Categories of recipients may include:
Service providers acting as data processors who provide services such as payment processing, IT hosting, email services, customer management systems, and analytics. These providers are only permitted to process your personal data on our instructions and must keep it secure.
Operational partners and subcontractors where needed to deliver the rubbish removal service at your address. They are given only the information necessary to perform the service.
Professional advisers such as accountants or legal advisers where required for our legitimate business interests and legal obligations.
Public authorities such as law enforcement, regulators or local councils where we are required to share data by law or to protect the rights, property or safety of our business, our staff, or others.
We do not sell your personal data to third parties.
Data retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general:
Service and booking records are retained for a period that allows us to manage any queries, complaints or legal claims and to comply with tax and accounting rules.
Basic contact and communication data may be kept for a reasonable period after your last interaction with us, so we can respond to follow-up enquiries and maintain accurate business records.
Where we process personal data based on your consent, we will stop processing for that purpose if you withdraw your consent, but may retain a record of your request where necessary to demonstrate compliance.
When personal data is no longer needed, we will securely delete or anonymise it.
Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include access controls, secure storage, staff training and the use of reputable service providers that meet recognised security standards.
While we take steps to secure your personal data, no system can be guaranteed to be completely secure. You are responsible for keeping any passwords or access details confidential and for contacting us promptly if you suspect any misuse of your personal data in connection with our services.
International transfers
In general we aim to keep your personal data within the United Kingdom or the European Economic Area. If we use a service provider that transfers personal data outside these regions, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with applicable data protection laws.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data.
Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to retain it.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or we need to continue processing for legal claims.
Right to data portability: In certain circumstances, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, please contact us using the contact details provided in your service documentation. We may need to verify your identity before responding to your request.
Complaints and contact
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, the Information Commissioner's Office.
This Privacy Policy applies to all Rubbish Removal Marylebone customers and prospective customers in our service area and may be updated from time to time to reflect changes in our practices or legal requirements. The version published on our website or provided to you at the time of your booking is the one that applies.
