Rubbish Removal Marylebone Terms and Conditions
These Terms and Conditions set out the terms under which Rubbish Removal Marylebone provides waste collection and rubbish removal services. By making a booking, confirming an order, or allowing us to carry out any service, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, landlord, agent, organisation or other party who requests or receives rubbish removal or related services from us.
Services means any rubbish removal, waste collection, clearance, loading, transport, and disposal services provided by us, as well as any related or ancillary services.
Waste means any items, materials, or substances that the Customer asks us to remove, transport or dispose of, including household waste, commercial waste, bulky items and recyclable materials, but excluding any prohibited or hazardous waste as defined in these Terms and by applicable law.
Booking means a confirmed request for Services made by the Customer through our booking process, whether by telephone, email, online form or any other method accepted by us.
We, us, and our refer to the rubbish removal service provider operating under the trading name Rubbish Removal Marylebone.
2. Scope of Services
We provide rubbish removal and waste collection services, including but not limited to domestic clearances, commercial clearances, garden waste removal, bulky waste collection, and general rubbish clearance. The exact scope of the Services for each Booking will be as agreed at the time of booking, subject to inspection of the Waste at collection.
We reserve the right to refuse to collect any Waste that we reasonably consider to be hazardous, unsafe, illegal to transport or dispose of, or outside the agreed scope of the Booking. This includes but is not limited to certain chemicals, asbestos, medical waste, pressurised containers, and other regulated materials.
3. Booking Process
Customers can request a Booking by contacting us via telephone, email, or any online enquiry or booking system we operate. The Customer must provide accurate information about the type, quantity, and location of the Waste, as well as access details and any relevant restrictions, such as parking or building access requirements.
Any quotation we provide before attending the property is based on the information supplied by the Customer and may be subject to change following an on-site assessment. We may revise the price if the Waste differs in volume, weight, type or access difficulty from what was originally described.
A Booking is only confirmed when we have accepted the Customer's request, provided a price estimate or agreed rate, and arranged a date and approximate time window for collection. We may also require contact details and, in some cases, advance payment or a deposit.
The Customer is responsible for ensuring that someone with authority to approve the work is present at the property at the scheduled time, unless otherwise agreed in advance. If no authorised person is present, we may, at our discretion, proceed based on prior instructions or treat the visit as a failed collection.
4. Access and Customer Obligations
The Customer must ensure that we have safe and reasonable access to the Waste at the agreed time. This includes providing any necessary keys, entry codes, or permission to access communal areas, driveways, or loading zones.
The Customer is responsible for ensuring that the Waste to be collected is clearly identified and separated from any items that are not to be removed. We accept no liability for removing items that have not been clearly identified as to be retained.
The Customer must inform us in advance of any potential health and safety risks, such as hazardous materials, sharp objects, contaminated items, structural issues, or pest infestations in the area where we are required to work.
If we are unable to carry out the Services due to lack of access, unsafe conditions, incorrect information, or failure by the Customer to comply with these obligations, we may charge a call-out fee or a reasonable proportion of the agreed price.
5. Pricing and Payment Terms
Our charges are generally based on the volume and type of Waste, the weight where applicable, and any additional labour, access challenges or disposal costs involved. We will provide an estimate based on the information provided by the Customer and confirm the final price once we inspect the Waste on site.
All prices are quoted in pounds sterling and may be subject to VAT if applicable. Any additional charges, such as parking, congestion charges, or disposal surcharges for particular items, will be notified to the Customer where reasonably practicable.
Payment is due on completion of the Services unless otherwise agreed in writing. We accept common forms of payment, such as cash, card payment, or bank transfer. Where payment terms have been agreed for business customers, invoices must be paid within the agreed period from the date of invoice.
If the Customer fails to make payment when due, we reserve the right to charge interest on unpaid sums at the statutory rate and to recover all reasonable costs incurred in pursuing the debt. Ownership of any Waste does not transfer back to the Customer once collected, even if payment is late, but we may suspend further services until outstanding amounts are settled.
6. Cancellations and Amendments
The Customer may cancel or amend a Booking by giving us reasonable notice prior to the scheduled collection time. We ask for at least 24 hours notice for standard bookings. Cancellations or significant changes made with less than 24 hours notice may incur a cancellation fee.
If we arrive at the property at the agreed time and are unable to carry out the Services due to the Customer's cancellation, absence, lack of access, or failure to comply with these Terms and Conditions, we may charge a reasonable call-out or cancellation fee to cover our costs.
We will use reasonable endeavours to accommodate requests to amend the date, time or scope of a Booking, but this will be subject to our availability and operational constraints. Changes to the type or volume of Waste may result in a revised price.
We reserve the right to cancel or reschedule a Booking due to circumstances beyond our control, such as severe weather, vehicle breakdown, staff illness, road closures, safety concerns, or changes in law or regulatory requirements. In such cases, we will notify the Customer as soon as reasonably practicable and offer an alternative appointment.
7. Waste Handling and Regulations
We operate in accordance with applicable UK waste management legislation and regulations. We will transport and dispose of Waste only at authorised facilities or via licensed partners, and we will take reasonable steps to ensure that Waste is managed responsibly and lawfully.
The Customer confirms that they have the right to authorise the removal of the Waste and that the Waste does not include any items that it would be illegal for us to handle, transport or dispose of. If we discover prohibited items within the Waste, we may refuse to remove them, charge additional fees for handling, or require the Customer to make separate arrangements.
The Customer must not conceal within the Waste any hazardous or regulated materials, including but not limited to asbestos, clinical waste, toxic chemicals, solvents, gas cylinders, or electrical items that require special treatment, unless we have expressly agreed in writing to handle such materials and quoted accordingly.
We may take photographs of the Waste and the work carried out for the purposes of record-keeping, compliance, and evidence of proper disposal. These images will be handled in line with applicable privacy requirements.
8. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. However, our liability to the Customer is limited as set out in this section.
We will not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss of data arising out of or in connection with the Services or these Terms and Conditions.
We shall not be liable for any damage to property or items where such damage arises from pre-existing defects, inherent weaknesses, poor design or construction, or where reasonable care could not have prevented the damage given the condition and circumstances. This includes, for example, damage to fragile items, poorly installed fixtures, or structures in disrepair.
The Customer is responsible for removing or protecting any items that may be at risk during the removal process, such as delicate ornaments, loose fittings, or items obstructing access routes. We accept no liability for damage to items that the Customer has left in hazardous positions or has failed to secure adequately.
Our total liability to the Customer for any loss or damage arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort, negligence or otherwise, shall be limited to the total price paid or payable for the specific Booking in connection with which the claim arises, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.
9. Insurance
We maintain insurance cover appropriate for a professional waste collection and rubbish removal business. Details of our insurance cover can be provided upon reasonable request.
The existence of insurance does not extend or increase our liability beyond that set out in these Terms and Conditions. Any claim must be notified to us as soon as reasonably practicable and within a reasonable period following the date of the relevant Service.
10. Customer Data and Confidentiality
We collect and process certain personal and business information in order to provide our Services, manage Bookings, and maintain our accounts and records. We handle such information in accordance with applicable data protection laws and only use it for legitimate business purposes.
We take reasonable steps to keep customer information secure and confidential, and we will not sell or disclose such information to third parties except where required to provide the Services, comply with legal obligations, or enforce our rights.
11. Complaints and Disputes
If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible, providing full details of the issue. We will investigate complaints in a fair and timely manner and aim to reach a reasonable resolution.
Where a dispute arises that cannot be resolved directly between us and the Customer, both parties agree to attempt to resolve the matter through negotiation prior to commencing any formal legal proceedings.
12. Changes to these Terms and Conditions
We may update or amend these Terms and Conditions from time to time to reflect changes in our business practices, services, or legal and regulatory requirements. Any updated version will apply to Bookings made after the date on which the revised Terms and Conditions are published or provided to the Customer.
It is the Customer's responsibility to review the current Terms and Conditions at the time of booking. Continued use of our Services after any changes have been notified or published constitutes acceptance of the updated Terms and Conditions.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
14. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the operation of our business, provided this does not materially reduce the level of service to the Customer.
These Terms and Conditions, together with any written quotation or confirmation of Booking, constitute the entire agreement between the Customer and us in relation to the Services and supersede any prior discussions, correspondence or understandings.
